Refund policy

Refund & Return Policy

Last Updated: July 2, 2026

Thank you for shopping at exitemart.shop, operated by A B BEVERAGES. We strive to provide quality products and a smooth shopping experience. Please read this Refund & Return Policy carefully before making a purchase.

Returns

You may request a return if:

You receive a damaged product.
You receive a defective product.
You receive an incorrect product.
The product is missing from your order.

To be eligible for a return:

The request must be made within 7 days of delivery.
The product must be unused and in its original condition.
The product must be returned with its original packaging, labels, and accessories (if applicable).
Proof of purchase (such as the order confirmation or invoice) is required.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return unless they are damaged, defective, or incorrect at the time of delivery:

Opened or used products
Perishable goods
Food and beverages with broken seals or opened packaging
Products damaged due to misuse or improper handling
Gift cards
Downloadable or digital products (if offered)
Clearance or final sale items (unless required by applicable law)

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review your request and provide an appropriate resolution.

Refunds

Once your returned product is received and inspected, we will notify you of the status of your refund.

If approved:

Refunds will be processed to the original payment method.
Depending on your payment provider or bank, it may take 5–10 business days for the refunded amount to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error or a defective or incorrect product.

Exchanges

We may offer a replacement or exchange for:

Damaged products
Defective products
Incorrect products

Replacement requests are subject to product availability. If a replacement is unavailable, an eligible refund may be offered.

Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled. You may request a return after delivery if your order qualifies under this policy.

Return Shipping

If the return is approved due to our error (such as receiving a damaged, defective, or incorrect product), we may arrange the return shipment or reimburse reasonable return shipping costs, where applicable.

If the return is for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise agreed.

Refused Deliveries

If an order is refused at the time of delivery or returned due to an incorrect address provided by the customer, any applicable shipping and handling charges may be deducted from the refund, where permitted by law.